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Paypal & Credit Card Charge Dispute without Cardholders Consent

For the third time, I got a message from an online seller about a credit card dispute notification from Paypal.  It cites the credit card issuer got a report from the cardholder (customer) about a transaction being disputed  — as it was “unauthorized payment” in nature. In this situation, the merchant is requested to provide information to […]

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January 26: WordPress for E-Commerce 101

For MSMEs, creating an online presence is necessary to communicate who you are, your brand, what you stand for, and your various offerings. WordPress is one of the many content management platforms used for this purpose. In addition, various plugins are available to make the site usable for e-commerce too. This January 26, we are […]

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October 28: Crowdfunding 101

For advocates, startups, content creators, crowdfunding is an attractive option, often suggested by friends, as a means to raise funds. Rather than relying on corporate sponsors, clients, or advertising income. However, it is not as easy as it looks. Prior preparation and consistency is necessary in order to attract supporters. This October 28, we are […]

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October 21: Web Project Planning 101

Online projects, especially e-commerce, are very dynamic as adjustments are made depending on how audience respond to your offerings and interact on your site. Often referred as a state in perpetual beta. Recognizing this early and having a process in place can help manage features, budget, timeline, expectations reasonably. This October 21, we are hosting […]

ePayments 101 (2)

September 2: e-Payments 101

With online selling growing in popularity, accepting various of online and offline payment helps an MSME to serve potential customers better. With many choices available, it can also be confusing to an MSME as to which one would suit their needs. This September 2, we are hosting an E-Payments 101 learning session at BSpot, Eton […]

E-Commerce Marketing

When an entrepreneur decides to take e-commerce and online selling seriously, having a digital marketing strategy is a must. Training objectives: Customer relationship management Content marketing Search engine marketing and advertising (Google Adwords) Social media marketing and advertising (Facebook) This learning program will be conducted in partnership with AIE College and Asian Institute of E-Commerce. […]

Ensogo Philippines Shutdown: Remedy for Buyers and Sellers

When news came out about Ensogo shutting down its ASEAN presence, I am sad with the news especially when you saw how aggressive Ensogo Philippines was in coming up with new product categories and friendly onboarding process  for merchants to join. Then another news came out about suppliers complaining of not getting paid. An EnsogoPH […]

Uber Service Improvement Request: Return of Lost Item

Like many Internet users, I was delighted when services like Uber and Grab became available as a service. They change the idea of commuting for a lot of Filipinos in key areas of the country. One thing I love about Uber is the efficient response of customer service in handling concerns in relation to charges […]

E-Commerce Challenges for MSMEs 2016

Since March 2016, I got the chance to meet many micro, small, and medium enterprises (MSME) as part of the DTI Negosyo Konsyumer – Expanding your Business through E-Commerce roadshow. This is the biggest e-commerce roadshow to date as it has visited many provinces including Davao, Isabela, Baguio, Iloilo, Butuan, General Santos, Vigan, Cebu, Tacloban, […]

E-Commerce Site Development

When an entrepreneur decides to take e-commerce and digital marketing seriously, having a website presence is a must. However, to reach the goal of enabling 100,000 MSMEs to do business online, under the Philippines E-Commerce Roadmap, we also need more marketplaces online to serve various niche in the market. Training objectives: Enable participants to know […]